Our goal is to ensure every customer is satisfied with their purchase at CECYRA RETAIL MARKET. If your order does not meet expectations, we are here to help resolve your concerns quickly and fairly. Please read below to understand our refund procedures.

For fresh food, produce, and other perishables:

• If you receive a damaged or unsatisfactory item, notify us within 24 hours of delivery or pickup.
• Provide your receipt and a clear description of the issue.
• We will offer a replacement or refund, based on your preference and product availability.

For packaged goods, household supplies, and similar products:

• Refunds or exchanges are honored if the item is faulty or not as described, provided you contact us within 7 days of purchase.
• Items must be unused and in original packaging.
• Manufacturer warranties apply where available.

• Contact us by phone or email with your order details and reason for refund.
• Our team will review the request and guide you through the next steps.
• Once approved, refunds are processed promptly to your original payment method.

We strive to make the process smooth and hassle-free.

• Refunds cannot be issued for items returned without a valid receipt or outside the allowed time frame.
• Products marked as “final sale” are not eligible for refunds unless defective.

For refund requests or questions, reach out to our support team at info@cecyramarket.store or call +63 921 370 8965. We are committed to resolving your concerns as quickly as possible.